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What to Do When the Insurer Is Ignoring Your Calls

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After a major accident, you likely want to get the medical care you need and get back on track with your life as quickly as possible. Fortunately, that’s what your insurance is for, right? You should receive a settlement that covers your needs so you don’t have to worry about your expenses.

Unfortunately, it’s not always that easy. Insurance companies are for-profit businesses, which means their top priority is protecting their profit margins. As such, you might be in a situation where you’re wondering what to do when the insurer is ignoring your calls.

With a lawyer from Craig Swapp & Associates on your side, you can expect help dealing with unprofessional insurance providers. We will represent you throughout each stage of the claim process and ensure you aren’t taken advantage of. Continue reading to learn more about combatting a silent insurance company.

Write a Demand Letter

When the insurance company is refusing to hear you, it might be because they’re trying to leave you feeling desperate. You have a limited time to file an insurance claim, and if you need to take your claim to court, you could have as little as two years to do so. That means you’ll need to push the insurance company to acknowledge you.

Contacting them directly with a demand letter can help. This letter should include information about why you’re filing a claim, the extent of your damages, and how much you should receive for those damages. Your lawyer can help you calculate these damages, both economic and non-economic.

Seek Legal Action

In some cases, the insurer will continue to ignore you, even after sending a demand letter. This type of inaction falls under what’s known as acting in bad faith. In this case, you might need to take the insurance company court to recover your damages.

Speak to your lawyer about suing your insurance company. Because they were acting in bad faith, they didn’t give you a fair opportunity to recover a settlement for your suffering and a judge can order them to pay out every penny they owe you for your losses.

Turn to an Attorney

You should have some opportunities to recover after an accident. In fact, your insurance company should be responsible for your injuries and for ensuring you have the compensation to cover the treatment of those injuries. Unfortunately, they’re not always so kind.

Insurance companies often try to use your words against you, respond slowly, or not respond at all. These tactics are meant to scare you into accepting a low settlement or even accept that you might not get a settlement at all. When this happens, you’ll need someone who knows what to do when the insurer is ignoring your calls.You’ll need the help of an attorney from Craig Swapp & Associates.

If you’re struggling to deal with your insurance company, reach out for help. Our attorneys understand how difficult it can be to recover, and we’ll help you fight back, beginning with a free consultation. Call us at 1-800-404-9000 or fill out the online form below.

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Client Reviews

“I was concerned with all the paperwork”

Before calling your firm I had 2 big worries. One was I didn’t want to do more paper work, and that fear was resolved when I had to do very little, but Craig Swapp and Assoc. did most of it, and when I did have to come in to sign papers they worked around the times I could do it. Worry 2 was I didn’t want people to think I was “sue happy” and that I was just out to get money. I just wanted my bills to be paid for that were from the accident, and that was resolved I think by Mr. Wes Mortenson and Theresa because they listened to what I had to say.

Amber W.,

Spokane, WA

"I would hire them in a second"

My biggest fear was not having all the expenses caused by the accident paid for in full. I was assured they would be taken care of but I admit I was skeptical. When we wrapped everything up (which happened quicker than I was originally told) I had extra money in my pocket. I honestly thought there was a catch but my attorney explained everything to me in detail. If I am ever in that position again I’ll be giving Craig Swapp a call.

Robert N.,

Spokane, WA

"I was afraid of the fees"

I was afraid of the fees I would have to pay a lawyer. I waited over a year before hiring your law firm. I finally reached out to your online help where they were able to help me understand the process and what would happen. In all honesty I absolutely loved working with the individuals that were involved in my case. They were genuine & heartfelt about my case. It felt as though they really cared and were concerned about me, not just as a client but as a person.

Lacey B.,

Salt Lake City, UT

"I was afraid that my issue was too small"

I was afraid that my issue was too small to be handled, and that it would just be rejected. Or that I’d end up having to pay for my medical expenses and any of your teams expenses. I would definitely answer yes, it was resolved! I wasn’t ever made out to feel like my little issue didn’t matter, and my expenses were paid for- just what I wanted/needed.

J. Rohas,

Caldwell, ID

"I am very pleased with the results"

My biggest fear was that it would be pointless to pursue legal action in my case. I felt like maybe I didn’t have much of a case. After speaking with Paul, I realize it was not of my own fault and that others can be held responsible for the pain and suffering I went through.

Dollie J.,

West Jordan, UT

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